How buying works

 1.      Buying Items

1.1.  Finding Items & Managing Purchases

Whether you're browsing, looking for a specific item, or trying to track down a great seller you bought from in the past, we've got tools to help you. You'll find our search bar at the top of most MMOGA POWER pages. Simply type in what you're looking for and we'll find you the most relevant items that match your search.

1.2.  Your MMOGA POWER order number

When you buy an item on MMOGA POWER, you'll find the order number in your order details, order history, or confirmation email. If you ever need to speak to us, or your seller, about a purchase, you'll need the order number.

1.3.  How to check your order details?

You can find all the information for a particular purchase, including shipping address, order number, and any tracking details, in your order details. To find your order details:

Go to the User Center and select Order History.

•         Find your item in the list.

•         Select More actions and then choose View order details.

•         From here, you'll also be able to contact the seller, leave feedback, let us know if the item hasn't arrived on time, or start a return if there's something wrong.

1.4.  Your shopping cart

1.4.1.     How to add an item to your shopping cart?

To add an item to your shopping cart, simply select BUY or SHOPPING CART buttons.

To view the items, you've previously placed in your cart, select the cart icon at the top of the MMOGA POWER screen. You can then proceed to checkout, or continue shopping. Until you pay, items in your cart can still be bought by other members.

1.4.2.     How to pay for items in your cart

Generally, you have to pay for the items in your cart separatly. It's required you to  pay one seller at a time.  

1.4.3.     How to remove an item from your cart?

If you're no longer interested in an item in your cart, select Delete button in the item list. You also have the option to Save it into your Wish List if you'd still like to keep track of the item. 

1.5.  Cancel an order

If you've made your purchase in the last hour, as long as the seller hasn't shipped it, you can request that they cancel your order. If it's been more than an hour since your purchase, you'll need to contact the seller and ask them to cancel it for you.

1.5.1.     Cancel an order you made within the last hour

If you made your purchase within the last hour, and as long as the seller hasn't sent it yet, you can ask them to cancel your order. Here's how:

•         Go to Order History and find the order you want to cancel.

•         From the More actions drop-down, select Cancel this order.

•         Select Submit.

We'll send your request to the seller and ask them to confirm that they haven't sent the item yet. We'll then send a confirmation of cancellation to your registered email address, as well as to your Messages.

1.5.2.     Cancel an order you made more than an hour ago

If it's been more than an hour since your purchase, you'll need to contact the seller and ask them to cancel it for you. Here's how:

•         Go to Order History and find the order you want to cancel.

•         Select Contact Seller, and request to cancel this order, as well as explain to the seller why you need to cancel, and select Send.

1.5.3.     If you can't cancel your order

If the seller has already shipped your item or if they don't accept your cancellation request, you'll need to wait until you receive the item and then start a return request.

2.      Paying for items

Paying for items with PayPal on MMOGA POWER is simple and secure.To pay with PayPal you'll need to have a PayPal account. At checkout, simply select PayPal as your payment method and enter your account information. If you want us to save your details for next time, tick the Remember me box.

Problems paying with PayPal on MMOGA POWER

If you're having an issue paying with PayPal, contact your seller first to let them know why there could be a delay in payment. Then contact PayPal directly to find a solution.

2.1. Error message in checkout when paying with PayPal

Please check if your payment details are saved correctly with PayPal. PayPal may in some cases refuse to pay. Try choosing a different payment method in your PayPal account, or if that doesn't help, contact PayPal. Contact your seller to tell them your payment will be delayed.

2.2. Solutions to technical difficulties

You may be using an older web browser not secure enough to make payments or manage your payment methods. We recommend updating your browser to complete your purchase, or clearing the cache and cookies on your computer. For more information about updating your browser and clearing cache and cookies, see our Technical Issues policy.

2.3. Why is my PayPal payment pending?

Pending payments can be viewed in your PayPal account and means the seller hasn't accepted the payment yet. We recommend contacting your seller and PayPal customer service.

3.      Coupons and discounts

Sign up to receive discount offers and coupons so you can make great savings on your next MMOGA POWER purchase. If we've sent you a discount offer or a coupon, you can use it to help pay for all or part of your MMOGA POWER purchases.

3.1. How to pay with a coupon or discount

You can use your coupon to buy any item on MMOGA POWER as long as the offer has not expired and the item you’d like to buy meets all the criteria stated on the coupon.

To spend your coupon or redeem our offer, enter the redemption code in the Gift cards, coupons, MMOGA POWER Bucks section at checkout, then select Apply to see your new order total.

3.2. Things to remember when using a coupon or discount offer:

•         Coupons and discount offers are only valid for a limited time so always check the expiry date

•         You can only use one coupon or offer per purchase

•         Always check the terms and conditions for full details of the coupon or offer so you know what's included and what's not before you get to checkout

•         Coupons and discount offers can't be transferred between MMOGA POWER accounts

•         You won't need to pay with PayPal to redeem a MMOGA POWER coupon or discount offer, unless it's specifically stated in the terms and conditions

4.      Help with shipping after you've bought your item

4.1.  Tracking your item

Once the seller ships your item, you’ll receive a tracking number.

4.2.  Get help with an item that hasn't arrived

If you didn't get your item, we'll make sure you either receive the item you ordered, or get your money back.

4.2.1.     Check your item's delivery information

If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Order History. You'll be able see the item's expected delivery date, and the address it's being shipped to.

4.2.2.     What to do if your item is being delivered to the wrong address

If the shipping address you provided to the seller is incorrect, select Contact Seller on the order's delivery information page and ask them to send the item to your new address. If they haven't shipped your item already, they'll be able to send it to the correct address.

If they've already shipped the item, they won't be able to help. If possible, we recommend trying to collect your package from the original address.

4.2.3.     Let the seller know your item hasn't arrived

If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item.

Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.

4.2.4.     Get your refund

If the seller offers to give you your money back, they have 3 business days to issue your refund. When they do, you'll receive an email letting you know. It usually takes 3 to 5 business days for a PayPal refund to go through.

4.2.5.     Get help from MMOGA POWER

Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. However, if after 3 business days the seller hasn't been able to resolve your problem, we're always ready to step in and help.

4.2.6.     Canceling your case

If your item arrives, you can choose to cancel your case. Here's how to cancel a case:

•         Go to your Order History and find the item.

•         Select See request details in the More actions dropdown menu.

•         Select Close your request and choose your reason from the dropdown menu.

•         It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed.

4.3.  Changing your shipping address after a purchase

You may be able to change the shipping address or the shipping service you selected for a MMOGA POWER purchase, but you'll need to contact the seller before they ship the item to you.

4.3.1.     How to change your shipping address?

When you're buying an item, we'll pre-populate your preferred shipping address in the order summary, which you'll see just before checkout. Make sure this is where you want your item to be sent before completing your purchase.

If you want to make a change, select a different address in the Ship to field on the checkout page. If the address you want your item delivered to isn't shown, select Add a new address and complete the required details.

You can also change your preferred shipping address in the Addresses section of My MMOGA POWER. From here you can also add new addresses or delete old ones.

If you've already completed your purchase but need to make a change, contact the seller as soon as possible to let them know. If they haven’t already shipped the item, you can ask the seller to cancel the transaction so you can repurchase the item using the correct shipping address.

4.3.2.     How to change your shipping method after payment?

If you've already paid for an item, you'll need to ask the seller to cancel your order, and then repurchase the item with different shipping details.

Here's how:

•         Go to Order History and find the order you want to cancel.

•         From the More actions dropdown, choose Contact seller.

•         Choose Request to cancel this order, and then Contact the seller.

•         Explain to the seller why you need to cancel, and select Send.

•         If the seller agrees to cancel the order, you can repurchase the item and select a new shipping method.

If the seller has already shipped your order, or if they don't accept the cancellation, you'll receive your package by the method originally selected.

5.      Returns & Refunds

In most cases, if your order doesn’t arrive, or is faulty or damaged, you’ll get your money back or a replacement. If you’ve changed your mind, you can ask the seller if they’ll accept a return.

If your item hasn't arrived, you can let the seller know and they'll have to either send a replacement or give you your money back. If your item has arrived, but there's something wrong with it, or it doesn't match the listing description, you can return it. Most sellers are also willing to accept returns if you've just changed your mind.

5.1.  Let the seller know you've got a problem

If something's gone wrong with your order, the first step is to let the seller know there's a problem. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue.

5.2.  Return an item for a refund

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.

If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your Order History.

Once you start a return, the seller has 3 business days to resolve your issue. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help.

5.2.1.     Start a return

To start a return, select the item you want to send back from your recent purchases above.

5.2.2.     What happens after you've started a return?

The seller has 3 business days to get back to you. How they respond depends on the reason for your return. e.g. You received a damaged item, it doesn’t match the listing description, or it's the wrong item

5.2.3.     Send the item back

When the seller accepts your return, you'll receive an email to your Messages with the subject “Send the item back”. You'll need to send it back within 3 business days. Who covers the shipping costs depends on why you're returning it.

When you're sending the item back, repack it carefully, and keep in mind that the condition you send the item back to the seller in is important.

If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value.

5.2.4.     Get your refund

Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 3 business days to issue your refund. When they do, you'll receive an email letting you know.

5.2.5.     Get help from MMOGA POWER

Most of the time if you have an issue with a purchase the seller will be able to solve it for you. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help within 21 business days of opening the request. It usually takes 3 to 5 business days for a PayPal refund to go through.

5.2.6.     Cancel a return request

If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. See the instructions below to find out how:

•         Go to your Purchase history and find the item.

•         Select See request details in the More actions dropdown menu.

•         Select Close your request and choose your reason from the dropdown menu.

It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed.

5.2.7.     Misuse of returns

Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on MMOGA POWER, blocking buyers from opening claims, the loss of MMOGA POWER Money Back Guarantee coverage, and account suspension.

Activity that is not allowed includes, but is not limited to:

•         Opening duplicate requests using other buyer protection programs

•         Filing a chargeback after receiving a refund

•         Claiming an item was not received when there is proof of delivery to the buyer’s address on the Order Details

•         Falsely claiming an item was not as described

•         Returning an item other than the original item received

•         Using or damaging and item and then returning it

6.      Leaving feedback for sellers

Every time you buy something on MMOGA POWER, you have the opportunity to leave positive, neutral or negative feedback about your transaction.

Sometimes, if you leave neutral or negative feedback, your seller might dispute it. You can find out why in our guides below, as well as learning about how to view and change your feedback.

7.      Contacting a seller

If there's an issue with an item you bought, your seller may be able to help. Select “Contact Seller” from the Seller Information section, and enter the topic and your question for the seller.